Improving collaboration across teams, departments and roles was a priority for logistics company, Stuart. They wanted to break down silos and help Stuwies work more effectively with stakeholders, including learning to navigate conflict. The teams we worked with — Tech, Business and Operations — are based all over Europe so finding a way to discuss things and learn from each other with effective communication and collaboration skills was an essential part of the programme.
How it happened
Abracademy’s programme was designed to supercharge the skills underpinning great communication and collaboration. The programme consisted of three sessions:
1: Listen – building awareness of cognitive biases and learning about the psychology of perception. Understand that everyone has their own version of reality.
2: Express – developing empathy and being curious about others. Learn to listen and see things as others do, experience others' worlds.
3: Navigate – learning to handle conflict and misunderstandings by reframing them from the perspective of others.